FAQ

We are your local minicab service – from airport transfers to local and school runs, you can count on our punctuality and experience.

It’s fairly easy to book a service with us. You can call us or use our online form.

We suggest you call us at least 24 hours in advance. Most of our customers book their journeys 7 to 14 days in advance. We do take last minute bookings but most of the time we are fully occupied.

You can pay cash, over the phone and make bank transfer. We accept all major credit cards.

You can cancel your booking at any time. However a cancellation fee may be apply where a pre-ordered booking is cancelled less than 24 hours before the time for collection or where an “as soon as possible” service is cancelled no more than 5 minutes after the booking has been made.

We do cover all London postcodes. Please call our team for more information.

We specialize in transfers from all major airports including Heathrow, Gatwick, Luton, Stansted and London City airport.

We specialize in transfers from all major stations including Paddington, Victoria, Clapham Junction, Marylebone, St Pancras, Kings Cross, and Liverpool Street station.

Saloon, Estate, MPV, 8 seater

We are fully licensed minicab company by the PCO (Public Carriage Office). All drivers must apply for a PCO license through the TFL. They must also complete a medical, CRB check and a topographical test.

Rather than a meter, we offer a fixed postcode to postcode pricing. This is based on a booking fee and a distance based unit rate taken from our database.

You do not need to pay in advance. You can choose the most convenient for you way to pay, too.

We reserve the right to charge extra for such.However, we’ll warn you first.

We operate a 24/7 service. We will pick you up any time at no extra charge for you.

We request a flight number at the time of booking as we track your flight to see when it lands. We give you 45 minutes of free waiting time for all international flights and 30 minutes for domestic flights. Any time after this will be charged accordingly. However, to avoid any additional waiting time, you can always add a “delay” to your booking.

If your flight is cancelled for any reason and you are travelling at a later date or time, you can always let us know and we can keep your booking on hold. There is no charge for this. If your flight is cancelled and you are not travelling anymore and want to cancel your booking in this case we will charge you £10.00 for a single journey booking and £20.00 for a return journey booking.

You must call us at following numbers quoting your booking ID number, Journey reference or your name. Our standard cancellation & refund policy apply in such cases.

If your flight is diverted we will automatically cancel the booking. Please contact us to let us know if you want us to make another booking.

You will meet the driver either by the airport information desk or in the arrivals hall depending on the airport.

You should have received full details of the vehicle and contact number for our driver when you booked. Simply give them a call direct or call us and we will find them for you.

You will receive a confirmation email / text message with the details of your booking.

You can ask your driver for a receipt. Alternatively we can send a receipt / invoice to your email.